If you have any queries regarding return of garments please contact Customer Services on 09 3580114
Q1. How secure is shopping online with Profile?
A1. We use the secure hosted payment page solution from DPS to process online orders. Customers can see their cards being authorized and debited in real time, all in a SSL secure environment. The page enables us to offer customers a safe and speedy shopping experience. To view DPS' Privacy Policy please click here
Q2. Can I cancel something from my order?
A2. Unfortunately, we are unable to access your order, as once it has been processed it is closed to ensure efficient processing and delivery. When your order arrives, please send the item that you no longer require back to us, and we will arrange a refund. To email us click here (profile@profileltd.co.nz)
Q3. How long will it take for my order to arrive?
A3. Delivery is within 7 working days.
Q4. How long do I have to return items?
A4. If you are not happy with your purchase for any reason, you can return it to us within 7 days for an exchange or refund
Q5. What methods can I pay by?
When shopping with Profile, you can pay online by credit card - Visa or Mastercard.
Q6. Where do you ship to?
A6. At this stage we only deliver within New Zealand. To find out more about freight rates click here
Q7. What if I have a bulk order for 50 or more items?
A7. We are more than happy to quote you on this, please contact our customer services department on P 09 3580114 to discuss your requirements.